What happens to your website, your donors and your Gift Aid records on the way in, and what happens to all of it if you ever decide to go.
Drawn from sector research and public reviews. Each answer is something the platform already does.
HMRC-commissioned research puts it at about £560m a year, much of it lost to incomplete declarations.
Source: Plinth, on HMRC researchDonors declare as they give. Every declaration is checked for a full name, a house number and a valid postcode, anything missing is listed for you to fix, and the claim comes out as HMRC’s own schedule.
The donation platform, the database and the website each hold part of the picture, joined up by spreadsheet.
The gift, the supporter’s record and your website are one system. A donation is on the donor’s record the moment it is made, with nothing to export or import.
Every extra step, and every jump to another site, loses people between Donate and done.
The gift finishes on your own domain, with Apple Pay and Google Pay. Anyone who stops halfway gets one reminder email, written by you.
Donors complain that extra amounts were added to their gift without it being made clear.
Source: JustGiving reviews, TrustpilotAsking donors to cover costs is off unless you switch it on. If you do, you set the percentage, it shows as its own line the donor can change or remove, and it goes to you.
It may only go where Islamic law allows, and trustees need to be able to show that it did.
Zakat can only be given to appeals you have marked as eligible, and it is kept apart from everything else. A public Zakat report shows donors where it went.
Two sets of figures that should agree, checked by hand at month end.
Each month is reconciled against your Stripe or PayPal export to the penny, listing anything that appears on only one side or differs in amount.
The domain sits in the account of a volunteer or developer who has since moved on.
The domain and every account are registered to the charity from the first day. The platform is licensed to you for as long as you have a plan with us, and if we ever stop supporting it, the code comes to you too.
Squeezed finances are the biggest barrier charities name to getting digital right.
Source: Charity Digital Skills ReportEvery task in the admin has a guide with a button that takes you to the right screen. Support comes from a developer who can change the software, not a ticket desk. On Growth and Partner we run the technical side of your fundraising with you.
Most charities we speak to are not looking for their first donation platform. They already have one, plus a website somebody built two years ago, plus a database. The objection is never really the price — it is the fear of losing donor history, or of the donate button going dark for a week. So we take that risk off you.
Your site
If you paid an agency eighteen months ago, you are not throwing it away. On Growth and Partner we rebuild your design on the platform, page for page. On the platform tier, your content and pages move onto one of our three designs, set up in your brand.
Your data
Donors, giving history, Gift Aid declarations and regular givers, migrated by us — not handed to you as a spreadsheet to re-key.
Your income
Your current donation page keeps running until you say cut over. There is no window where a supporter lands on an error.
Your terms
No email telling you your bill has doubled because you passed 2,500 supporters. Grow as fast as you can; the price is the price.
Trustees ask this before they ask about features, and the honest answers are short. Every claim below is something the platform does, not something we intend to do.
A button in your own admin produces one zip: every area as a CSV, your settings, and a written guide to running the platform somewhere else. Your manager does it, not us, and every export is logged. There is no request to raise and no notice period to serve.
Card details are entered directly into Stripe's own fields. They do not pass through our forms, our servers or our database at any point, which is what keeps the compliance burden with Stripe rather than with your charity.
Analytics and ad tags never run on the page where card details are entered, and everywhere else they run only after a supporter agrees. There is a test in the codebase that fails if that stops being true.
Abandoned checkouts are deleted after 90 days, analytics after 13 months, notification logs after 90 days. Nobody has to remember to do it, and the privacy policy is checked against what the code actually does.
Your data, domain and accounts are yours from day one. The platform itself is licensed to your charity for as long as you have a plan with us: a month's notice is all it takes to leave, with a full export and no exit fee. If we ever stop trading, or stop supporting the platform, you get the code too.
Yours
Donors, gifts, Gift Aid declarations, content and files: all yours, exportable in full at any time, free.
Yours
Your domain, Stripe account, email and analytics are registered to your charity, not to us.
Leaving
One month's notice is all it takes. You take a full export and a handover pack, and we help you move your domain and payments.
If we stop
If we ever stop trading, or stop supporting the platform, you receive the code for your own use. No right to resell it, but it is never left stranded.
Bring how you take donations today and what your trustees keep asking for. We will tell you honestly whether it is worth it for a charity your size, including when it is not.
